Shipping policy

Order Processing Time
Orders are processed within 1–3 business days. Orders are not processed, fulfilled, or shipped on weekends or public holidays.

We aim to prepare every order as quickly and carefully as possible. That said, during busier periods, processing and shipment times may extend by a few additional days — we appreciate your understanding and recommend allowing extra time for delivery.

If your order is significantly delayed, we'll reach out by email or phone using the contact information provided at checkout.

Domestic Shipping Rates And Estimates
Shipping costs are calculated and shown at checkout, giving you full visibility before you confirm your purchase.

We currently offer:

Standard Insured Shipping: 7–15 business days

Delivery timeframes are estimates and may be affected by destination, carrier operations, public holidays, weather, or other factors outside our control.

International Shipping
Shipping fees for international orders are calculated and displayed at checkout.

International orders may be subject to import duties, taxes, customs fees, or other charges set by the destination country. These charges are not included in the product or shipping price unless stated otherwise at checkout.

Any import duties, taxes, or customs fees are the recipient's responsibility. We recommend contacting your local customs office for further details before ordering.

Shipment Confirmation & Order Tracking
Once your order ships, you'll receive a Shipment Confirmation email containing your tracking number(s).

Tracking usually becomes active within 2–3 days of dispatch, though it may occasionally take longer depending on the carrier's scanning process.

Please refer to your confirmation email to track your shipment's progress.

Customs, Duties, And Taxes
We are not responsible for customs duties, taxes, tariffs, or other charges applied to your order. Any such fees incurred during or after shipping are the customer's responsibility.

If a customs payment is required by your local authority or carrier, the customer must complete this payment to receive the shipment.

Damages
We are not liable for products damaged or lost in transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim, and keep all packaging, labels, and damaged items on hand, as the carrier may request them for review.

We recommend inspecting your package as soon as it arrives so any issues can be reported quickly.

Shipping To P.O. Boxes Or BFPO Addresses
We deliver to addresses across the United Kingdom, including England, Scotland, Wales, Northern Ireland, and BFPO locations.

These addresses may require additional transit time, and delivery speed can vary based on carrier, address type, and destination.

Lost Or Stolen Packages
We're not responsible for packages lost or stolen after being confirmed delivered to the checkout address.

Please double-check that your shipping address is accurate and secure before ordering. If a package shows as delivered but can't be found, try checking with household members, neighbours, building management, or the local carrier.

We're happy to provide delivery confirmation details — tracking information, delivery date, and carrier details — upon request, to help you follow up with the carrier.

Returns And Refunds
For full details on returns and refunds, please see our Return Policy.

Thank you for shopping with us!

Email: support@pimaliving.com

Company Name: ONDIRA COMMERCE PTE. LTD

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.