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Refund policy

30-Day Return Policy
We offer a 30-Day Return Policy, giving you 30 days from the date of delivery to request a return.

To be eligible, your item must be returned in its original condition — unworn or unused, with original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To begin your return, please reach out to us at support@pimaliving.com. Once your request is approved, we'll provide clear instructions on how to send back your item for a refund. Items returned without prior authorization cannot be accepted. For any questions regarding returns, feel free to contact us anytime at support@pimaliving.com.

Damages And Issues
We recommend inspecting your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, please contact us right away so we can assess the situation and arrange a resolution promptly.

Exceptions / Non-Returnable Items
Some items are not eligible for return, including but not limited to:

  • Perishable goods, such as food, flowers, or plants
  • Custom or personalized items
  • Personal care products, such as beauty items

We're also unable to accept returns on:

  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

If you're unsure whether your item qualifies, please get in touch before submitting your return request.

Exchanges
The quickest way to get a replacement is to return your original item first, then place a new order once the return is approved. To qualify, the item must be unused and unworn, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, though processing times may vary depending on your bank or card provider.

If it's been more than 15 business days since your refund was approved and you still haven't received it, please contact us at support@pimaliving.com.

Email: support@pimaliving.com

Company Name: ONDIRA COMMERCE PTE. LTD

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.